Here are the steps a client can follow in case of grievance or feedback:
1. If you are unsatisfied with our services and would like to lodge a complaint, we request you first talk to our representative, your point of contact. You can discuss your complaint with him/her and we will do our best to resolve it within 15 working days.
2. You can also email or talk to the representative via telephone. The contact no. is
a) Name: Mr Rupakumar Pradhan
Email: info@smartmantra.in
Phone: +91 99370 16539
3. We aim to resolve your complaint within 15 to 30 working days. To begin with, we need to understand the nature of your complaint and figure out how we can address the issue. Once our investigation is complete, we will get in touch with you to provide a detailed response.
4. If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator
The Securities and Exchange Board of India (SEBI).
Nodal SEBI office:
IDCOL House,
Ashok Nagar, Unit – II,
Bhubaneswar – 751009, Odisha
5. SEBI has launched a centralized web-based complaints redress system ‘SCORES’.
The link to the platform is
https://scores.gov.in/scores/